Wizardo Casino Terms and Conditions

These Terms and Conditions govern access to and use of the services available on Wizardo Casino. By using the website, registering an account or accessing gaming services, the user confirms that they have read, understood and accepted these Terms, together with the Privacy Policy, Cookie Policy, game rules and specific promotion conditions.

The services are provided by Tusitier Ltd, a company registered under the laws of Belize, Reg. No. 000047451, with registered office at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. The company operates under authorization from the Anjouan Offshore Authority, Licence No. ALSI-202505043-FI2.

For requests related to accounts, payments, complaints, verification, account closure or general support, assistance can be contacted at [email protected].

Important notice: real-money gambling involves the risk of loss and may be addictive. The service is reserved exclusively for adult users.

Acceptance of the Terms

The user must read these Terms carefully before using the website. If the user does not accept one or more conditions, they must stop using the platform.

Wizardo Casino may update the Terms for technical, operational, regulatory or commercial reasons. The updated version will be published on the website. Continued use of the platform after an update constitutes acceptance of the changes.

Translated versions of the Terms are provided for convenience. In case of differences between language versions, the English version published by the official website prevails.

User requirements and restricted countries

To register and play with real balance, the user must be at least 18 years old or the minimum age required by the applicable law in their jurisdiction, if higher. It is the user’s responsibility to verify that access to the website and use of the services are permitted in their country.

Wizardo Casino does not offer services in jurisdictions where online gambling is prohibited or not authorized. Access may be restricted in certain countries, including, by way of example, the United States, the United Kingdom, France, Germany, Spain, the Netherlands, Austria, Australia, Belize, Iran, North Korea and other jurisdictions subject to legal or international restrictions.

This page does not constitute a statement that the service is legal in Italy or in any other country. The user must check local laws before registering, depositing or playing.

Registration and account data

To use the services with real money, the user must create a personal account. During registration, the user must provide correct, complete and up-to-date data, including email, phone number, username, password and identification details requested by the platform.

The account must be opened in the user’s real name. It is not allowed to register with false, incomplete or temporary data, or with data belonging to third parties. Wizardo Casino may request verification of the information provided at any time, especially before authorizing payments, withdrawals, bonuses or profile changes.

The user is responsible for keeping their credentials secure. The password must not be shared with other people and will never be requested by support. If unauthorized access is suspected, the user must change the password and contact assistance immediately.

One account per user

Each user may register and use only one personal account. Creating multiple accounts may lead to checks, restrictions, account suspension, bonus cancellation or review of winnings.

The rule may also apply to situations where multiple accounts are linked to the same household, device, IP address, payment method or personal data. If several users share the same device, connection or residence, it is advisable to inform support in advance.

It is not allowed to open a new account to bypass limits, self-exclusion, restrictions, previous closures, KYC checks, security blocks or bonus conditions.

KYC verification and AML checks

Wizardo Casino may request KYC and AML checks to confirm identity, age, address, payment method, source of funds or account activity. These checks are used to protect the platform, prevent fraud, comply with regulatory obligations and reduce the risk of unlawful use of the service.

Verification may be requested after registration, before or after a deposit, before a withdrawal, in case of a refund request, during security checks or when account activity requires further review.

Requested documents may include:

• valid identity document;
• proof of address;
• proof of ownership of the payment method;
• selfie or video verification, if required;
• additional information about the source of funds, where necessary.

If the requested documents are not provided, are unreadable, incomplete or do not match the account data, Wizardo Casino may suspend certain functions, delay payments, block withdrawals or restrict the account until verification is completed.

Deposits and payment methods

To play with real balance, the user must make a deposit using one of the methods available in the Deposit section or Account → Wallet. Payment methods may vary depending on country, currency, user profile, provider limits and security checks.

All payments must be made using instruments registered in the account holder’s name. Third-party deposits, cards not belonging to the user or wallets not attributable to the player are prohibited. In case of a non-compliant payment, Wizardo Casino may reject the transaction, request additional verification or cancel any related winnings.

Wizardo Casino does not grant credit. The user may play only with the balance available on their account.

For AML reasons, a deposit may need to be wagered before a withdrawal request. The official text provides for a general requirement of up to 3x the deposit, unless specific conditions are indicated in the payments section, account rules or applicable control procedures.

Withdrawals and payment checks

Withdrawal requests are made from Account → Wallet → Withdraw. The user may withdraw only funds that are available and not blocked by bonuses, wagering requirements, verification or security checks.

Before authorizing a withdrawal, Wizardo Casino may request:

• identity verification;
• confirmation of the payment method;
• completion of wagering requirements;
• source of funds checks;
• additional verification in case of unusual activity or high risk.

Processing times depend on the selected method, account status, KYC verification and payment provider checks. Minimum and maximum limits are shown in the withdrawals section or Wallet and may vary depending on method, profile, VIP level or applicable operational rules.

A withdrawal may be refused, suspended or delayed if account data is inconsistent, the method is not verified, the balance is subject to bonus rules, open checks are present or there are suspected breaches of the Terms.

Refunds and disputed transactions

In general, confirmed deposits that have been used for play are not refundable. Refund requests may be considered only in specific cases, such as a technical error, a transaction that was not completed correctly or documented exceptional circumstances.

A refund request must be sent to support within 24 hours of the disputed transaction, indicating the amount, date, payment method and description of the issue. Wizardo Casino may request identity documents, proof of payment or additional information before reviewing the request.

If the deposit has already been used for play, if bonuses have been credited or if winnings linked to the transaction have been generated, these elements may be considered in the refund review. Any bonuses, winnings or amounts not due may be deducted before any return.

Requests that are incomplete, unverifiable or sent after the indicated timeframe may be rejected.

Bonuses, promotions and specific conditions

Wizardo Casino may offer bonuses, Free Spins, cashback, missions, loyalty rewards, VIP offers and temporary promotions. Each promotion may have its own conditions, published in the PROMO section, on the offer page or in dedicated promotional terms.

The specific conditions of an individual promotion prevail over the general rules when they indicate different requirements regarding minimum deposit, wagering, duration, maximum bet, eligible games, cashout limits or availability for certain profiles.

Main promotions may include offers such as 1st Lucky Spell, 2nd Power Boost Spell, 3rd Win Spell, 1st Rich Spell, VIP Weekly Bonus, daily or weekly missions and VIP benefits. The user must always read the updated conditions before activation.

Bonuses are not automatically withdrawable. Any winnings obtained with bonus balance or Free Spins may become available only after completion of wagering requirements and in compliance with the applicable limits.

Correct use of bonuses

Wizardo Casino may limit, cancel or revoke bonuses and promotional winnings in case of improper use of offers. The following may be considered irregular, by way of example:

• creating multiple accounts to obtain several bonuses;
• using false data or temporary emails;
• third-party deposits or unverified payment methods;
• strategies aimed only at completing requirements with minimal risk;
• playing titles excluded from the promotion;
• exceeding the maximum bet during wagering;
• attempts to exploit technical or promotional errors.

Participation in a promotion implies acceptance of the general rules and the specific conditions of the offer. In case of conflict, the conditions published in the active promotion apply, unless otherwise stated in the official Terms.

Game rules, errors and malfunctions

Games available at Wizardo Casino are subject to the rules of the relevant provider, the paytable, the instructions shown in the game and the conditions published on the platform.

In case of an obvious error, technical issue, interruption, incorrect calculation, invalid result or system malfunction, Wizardo Casino may review the affected session and correct the balance according to the available technical data.

Winnings generated directly by a technical malfunction, obvious error or non-compliant behavior may be cancelled. If a valid bet is interrupted by a technical issue and does not produce a usable result, the amount wagered may be returned according to the rules of the game, provider and platform.

Prohibited activities and misuse of the platform

It is prohibited to use Wizardo Casino for fraudulent, unlawful, abusive or non-compliant activities. The following are prohibited, among others:

• money laundering or use of funds of unlawful origin;
• collusion, chip dumping, soft playing or agreements between users;
• use of VPNs, proxies or similar tools to mask location, where not permitted;
• access from restricted countries;
• use of the account on behalf of third parties;
• sale, transfer or sharing of the account;
• exploitation of technical errors, bugs or malfunctions;
• attempts to manipulate games, bonuses, payments or platform systems.

Where there are reasonable suspicions, Wizardo Casino may suspend the account, temporarily block funds, cancel transactions linked to the disputed activity, request additional documents or report the case to competent authorities where required by applicable law.

Account closure

The user may request account closure by contacting support at [email protected]. Before closure, checks may be completed on balance, documents, pending withdrawals, active bonuses or account activity.

If the account has real balance available and not subject to restrictions, the user may request withdrawal according to the applicable procedures. If bonuses, blocked funds, open requests or incomplete verification are present, closure may be handled only after the necessary checks are completed.

If the closure request is linked to difficulty controlling gambling, the user must state this clearly in the message to support, so the request can be treated as a responsible gaming measure.

Inactive accounts

An account may be considered inactive if it is not used for an extended period, according to the rules published by the platform. The official text indicates a reference period of 6 months without activity.

Before closing or restricting an inactive account, Wizardo Casino may request verification, check the balance or ask for additional information. Any available funds may be handled according to the Terms, KYC procedures and applicable payment rules.

For information about reactivation, balance recovery or closure of an inactive account, the user must contact support.

Responsible gaming

Gambling must remain an entertainment activity. The user should not play with money they cannot afford to lose, chase losses, borrow money to gamble or treat gambling as a source of income.

For more information about gambling breaks, personal limits, risk signs, self-exclusion and support organizations, see the Wizardo Casino Responsible Gaming page.

Real-balance gambling is prohibited for anyone under 18. If a device is shared with minors, it is the user’s responsibility to use passwords, screen lock and parental control tools.

Promotional communications

Wizardo Casino may send communications related to promotions, updates, bonuses or service information through channels permitted by the user and by applicable law. Communication preferences may depend on account settings, consent given and options available on the platform.

The user may ask for information about managing promotional communications by contacting support. Technical or service-related communications may be sent when necessary for account management, payments or security.

Chat and user conduct

If the platform provides a chat function, the user must use it respectfully and in compliance with the website rules. Chat may be moderated, monitored or recorded for security, support and abuse-prevention purposes.

Insults, discriminatory content, threats, spam, advertising of other services, fraudulent messages, collusion attempts or disclosure of other users’ personal data are not allowed. In case of violation, Wizardo Casino may restrict chat access or take measures on the account.

Privacy, cookies and personal data

Personal data processing is governed by the Privacy Policy and Cookie Policy published on the website. By registering and using the platform, the user accepts that data may be processed for purposes related to account management, security, payments, KYC, AML, support, communications and regulatory obligations.

For requests related to personal data, the user must use the official channels indicated in the legal pages or support section.

Liability and limitations

Wizardo Casino aims to keep the website available and functional, but does not guarantee that the platform will always be free from interruptions, errors, delays or technical issues. Malfunctions, maintenance, provider errors, network problems or external causes may affect access or gameplay.

The platform is not responsible for losses resulting from account misuse, shared credentials, unsafe devices, unstable connections, breaches of the Terms or access from non-permitted countries.

Any balance corrections, refunds or cancellations are assessed based on available technical data, game rules, the Terms and platform procedures.

Intellectual property

The Wizardo brand, logo, website content, site structure, software, graphic elements and other materials on the platform belong to the Company or the respective licensors.

It is prohibited to copy, modify, reproduce, distribute, store, monitor or use website content without written authorization. Registration and use of the website do not grant the user any intellectual property rights over the platform.

Complaints and assistance

For complaints, transaction disputes, problems with accounts, bonuses, payments, verification or games, the user can contact support at [email protected].

In the message, it is advisable to include the account email, date of the event, amount involved, payment method, bonus or game name, screenshots and a clear description of the problem. Do not send passwords, PINs or full payment codes.

Wizardo Casino will review the request based on the available information, technical data and applicable Terms.

Applicable law and entire agreement

These Terms, together with the Privacy Policy, Cookie Policy, game rules, promotional conditions and other documents referenced on the website, constitute the agreement between the user and the Company regarding use of the platform.

If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions remain valid to the extent permitted by applicable law.

Any disputes will be handled according to applicable law, the procedures provided by the official Terms and the complaint tools available on the platform.