Terms and Conditions

These Terms and Conditions govern access to and use of our services available at Wizardo Casino. By using the site, registering an account, or accessing gaming services, you declare that you have read, understood, and accepted these Terms, together with the Privacy Policy, Cookie Policy, game rules, and specific promotion conditions.

Our services are provided by Tusitier Ltd, a company registered under the laws of Belize, Reg. no. 000047451, with registered address at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. The company operates under authorisation from the Anjouan Offshore Authority, Licence no. ALSI-202505043-FI2.

For requests relating to account, payments, complaints, verification, account closure, or general support, you can contact our support at [email protected].

Important notice: playing with real money involves the risk of loss and can create addiction. Our real-money services are reserved exclusively for adult users.

Acceptance of Terms

You must read these Terms carefully before using the site. If you do not accept one or more conditions, you must stop using our services.

We may update the Terms for technical, operational, regulatory, or commercial reasons. We will publish the updated version on the site. If you continue to use our services after the update, this may constitute acceptance of the changes.

We provide translated versions of the Terms for convenience. In the event of differences between language versions, the English version published on the official site prevails.

User requirements and restricted countries

To register and play with a real balance, you must be at least 18 years old or the minimum age required by the applicable law in your jurisdiction, if higher. It is your responsibility to verify that access to the site and use of the services are permitted in your country.

We do not offer services in jurisdictions where online gambling is prohibited or unauthorised. Access may be restricted in certain countries, including, by way of example, the United States, United Kingdom, France, Germany, Spain, the Netherlands, Austria, Australia, Belize, Iran, North Korea, and other jurisdictions subject to legal or international restrictions.

This page does not constitute a declaration of the legality of the service in Italy or other countries. You must check local laws before registering, depositing, or playing.

Registration and account details

To use real-money services, you must create a personal account. During registration you must provide correct, complete, and up-to-date details, including email, phone number, username, password, and identification data required by the platform.

The account must be opened in your real name. You may not register with false, incomplete, temporary, or third-party data. We may request verification of the information provided at any time, especially before authorising payments, withdrawals, bonuses, or profile changes.

You are responsible for the security of your credentials. Do not share your password with other people: our support will never ask you for it. In the event of suspected unauthorised access, you must change your password and contact support immediately.

One account per user

You may register and use only one personal account. Creating multiple accounts may cause checks, restrictions, account suspension, cancellation of bonuses, or review of winnings.

This rule may also apply to situations where multiple accounts appear linked to the same household, device, IP address, payment method, or personal data. If multiple people share the same device, connection, or home, we recommend informing our support in advance.

It is not permitted to open a new account to circumvent limits, self-exclusion, restrictions, previous closures, KYC verifications, security blocks, or bonus conditions.

KYC verification and AML checks

We may request KYC and AML verifications to confirm identity, age, address, payment method, origin of funds, or account activity. These checks serve to protect our services, prevent fraud, comply with regulatory obligations, and reduce the risk of unlawful use of the service.

Verification may be requested after registration, before or after a deposit, before a withdrawal, in the event of a refund request, during security checks, or when account activity requires further investigation.

Documents requested may include:

• valid identity document;
• proof of address;
• proof of ownership of the payment method;
• selfie or video verification, if requested;
• additional information on the origin of funds, if necessary.

If requested documents are not provided, are illegible, incomplete, or do not match the account details, we may suspend certain features, delay payments, block withdrawals, or restrict the account until verification is complete.

Deposits and payment methods

To play with a real balance, you must make a deposit via one of the methods available in the Deposit section or Account → Wallet. Payment methods may vary depending on country, currency, user profile, provider limits, and security checks.

All payments must be made using instruments registered in the account holder's name. Third-party deposits, cards not belonging to the user, or wallets not traceable to the player are not permitted. In the event of a non-compliant payment, we may refuse the transaction, request additional verifications, or cancel any associated winnings.

We do not extend credit. You can only play with the balance available in your account.

For AML reasons, the deposit may need to be wagered before requesting a withdrawal. The official text provides for a general requirement of up to 3x on the deposit, unless specific conditions are indicated in the payments section, account rules, or applicable control procedures.

Withdrawals and payment checks

Withdrawal requests are made from the Account → Wallet → Withdraw section. You can only withdraw available funds that are not blocked by bonuses, wagering requirements, verifications, or security checks.

Before authorising a withdrawal, we may request:

• identity verification;
• confirmation of the payment method;
• completion of wagering requirements;
• verification of the origin of funds;
• additional checks in the event of unusual activity or high risk.

Processing times depend on the chosen method, account status, KYC verification, and payment provider checks. Minimum and maximum limits are shown in the withdrawal section or in the Wallet and may vary depending on the method, profile, VIP level, or applicable operational rules.

A withdrawal may be refused, suspended, or deferred if the account details are inconsistent, the method is not verified, the balance is subject to bonuses, there are open checks, or there is suspicion of a Terms violation.

Refunds and disputed transactions

In general, deposits confirmed and used for gaming are not refundable. Any refund requests may be assessed only in specific cases, for example a technical error, an incorrectly completed transaction, or documented exceptional circumstances.

The refund request must be sent to support within 24 hours of the disputed transaction, indicating the amount, date, payment method, and description of the problem. We may request identity documents, proof of payment, or additional information before assessing the request.

If the deposit has already been used for gaming, if bonuses have been credited, or if winnings linked to the transaction have been generated, these elements may be taken into account in the assessment of the refund. Any bonuses, winnings, or undue amounts may be deducted before any restitution.

Incomplete, unverifiable, or late requests may be rejected.

Bonuses, promotions, and specific conditions

We may offer bonuses, Free Spins, cashback, missions, loyalty rewards, VIP offers, and temporary promotions. Each promotion may have its own conditions, published in the PROMO section, on the offer page, or in the dedicated promotional terms.

The specific conditions of the individual promotion take precedence over the general rules when they indicate different requirements on minimum deposit, wagering, duration, maximum bet, eligible games, cashout limits, or availability for certain profiles.

Among the main promotions there may be offers such as 1st Lucky Spell, 2nd Power Boost Spell, 3rd Win Spell, 1st Rich Spell, VIP Weekly Bonus, daily or weekly missions, and VIP benefits. You must always read the updated conditions before activation.

Bonuses are not automatically withdrawable. Any winnings obtained with bonus balance or Free Spins may become available only after completing the wagering requirements and in compliance with the applicable limits.

Correct use of bonuses

We may restrict, cancel, or revoke bonuses and promotional winnings in the event of improper use of offers. The following may be considered irregular, by way of example:

• creation of multiple accounts to obtain more bonuses;
• use of false data or temporary email addresses;
• third-party deposits or unverified payment methods;
• strategies aimed solely at completing requirements with minimal risk;
• gaming on titles excluded from the promotion;
• exceeding the maximum bet during wagering;
• attempts to exploit technical or promotional errors.

By participating in a promotion, you accept the general rules and the specific conditions of the offer. In the event of a conflict, the conditions published in the active promotion prevail, unless otherwise indicated by the official Terms.

Game rules, errors, and malfunctions

The games available at Wizardo Casino are subject to the respective provider's rules, the pay table, the instructions shown in the game, and the conditions published on our services.

In the event of an obvious error, technical problem, interruption, incorrect calculation, invalid result, or system malfunction, we may verify the affected session and correct the balance according to the available technical data.

Winnings generated directly from a technical malfunction, obvious error, or non-compliant behaviour may be cancelled. If a valid bet is interrupted by a technical problem and does not produce a usable result, the staked amount may be returned in accordance with the game rules, provider rules, and our service rules.

Prohibited activities and improper use of our services

You may not use Wizardo Casino for fraudulent, unlawful, abusive, or non-compliant activities. The following are prohibited, among others:

• money laundering or use of funds of unlawful origin;
• collusion, chip dumping, soft playing, or agreements between users;
• use of VPN, proxy, or similar tools to conceal location, if not permitted;
• access from restricted countries;
• use of the account on behalf of third parties;
• sale, transfer, or sharing of the account;
• exploitation of technical errors, bugs, or malfunctions;
• attempts to manipulate games, bonuses, payments, or our service systems.

In the presence of well-founded suspicion, we may suspend the account, temporarily block funds, cancel transactions linked to the contested activity, request additional documents, or report the case to the competent authorities, where required by applicable regulations.

Account closure

You can request account closure by contacting our support at [email protected]. Before closure, any checks on balance, documents, pending withdrawals, active bonuses, or account activity may be completed.

If the account has a real available balance not subject to restrictions, you can request a withdrawal in accordance with the applicable procedures. If there are bonuses, blocked funds, open requests, or incomplete verifications, closure may be managed only after the necessary checks are concluded.

If the closure request is linked to difficulty in controlling gambling, you must state this clearly in the message to support, so that the request is treated as a responsible gambling measure.

Inactive accounts

An account may be considered inactive if it has not been used for an extended period, in accordance with the rules published by our services. The official text indicates a reference period of 6 months without activity.

Before closing or restricting an inactive account, we may request verifications, check the balance, or ask for further information. Any available funds may be managed in accordance with the Terms, KYC procedures, and applicable payment rules.

For information on reactivation, balance recovery, or closure of an inactive account, the user must contact support.

Responsible gambling

Gambling should remain an entertainment activity. You should not play with money you cannot afford to lose, chase losses, borrow money to gamble, or consider gambling as a source of income.

For more information on gaming breaks, personal limits, warning signs, self-exclusion, and support organisations, consult the Wizardo Casino responsible gambling page.

Playing with a real balance is prohibited for those under 18 years of age. If a device is shared with minors, it is your responsibility to use passwords, screen locks, and parental control tools.

Promotional communications

Wizardo Casino may send communications relating to promotions, updates, bonuses, or service information through the channels permitted by the user and applicable regulations. Communication preferences may depend on account settings, expressed consent, and options available on our services.

You can ask for information on managing promotional communications by contacting our support. Technical or service-related communications may be sent when necessary for account, payment, or security management.

Chat and user conduct

If our services provide a chat function, you must use it in a respectful manner that complies with the site's rules. The chat may be moderated, monitored, or recorded for security, assistance, and abuse prevention purposes.

Insults, discriminatory content, threats, spam, advertising of other services, fraudulent messages, collusion attempts, or dissemination of other users' personal data are not permitted. In the event of a violation, we may restrict access to the chat or take measures on the account.

Privacy, cookies, and personal data

The processing of personal data is governed by the Privacy Policy and Cookie Policy published on the site. By registering and using our services, you accept that data is processed for purposes linked to account management, security, payments, KYC, AML, support, communications, and regulatory obligations.

For requests relating to personal data, you must use the official channels indicated in the legal pages or in the support section.

Liability and limitations

Wizardo Casino undertakes to keep the site available and functioning, but does not guarantee that our services will always be free from interruptions, errors, delays, or technical problems. Any malfunctions, maintenance, provider errors, network issues, or external causes may affect access or gaming.

We are not liable for losses arising from improper use of the account, shared credentials, insecure devices, unstable connections, violations of the Terms, or access from non-permitted countries.

Any balance corrections, refunds, or cancellations are assessed on the basis of the available technical data, game rules, Terms, and our service procedures.

Intellectual property

The Wizardo brand, logo, content, site structure, software, graphic elements, and other materials present on our services belong to the Company or their respective licensors.

You may not copy, modify, reproduce, distribute, archive, monitor, or use site content without written authorisation. Registration and use of the site do not confer on the user any intellectual property rights over our services.

Complaints and support

For complaints, transaction disputes, problems with account, bonuses, payments, verification, or gaming, you can contact support at [email protected].

In the message it is advisable to indicate the account email, date of the event, amount involved, payment method, bonus or game name, screenshots, and a clear description of the problem. Do not send passwords, PINs, or full payment codes.

We will examine the request on the basis of the available information, technical data, and applicable Terms.

Applicable law and complete agreement

These Terms, together with the Privacy Policy, Cookie Policy, game rules, promotional conditions, and other documents referenced on the site, constitute the agreement between you and the Company in relation to the use of our services.

If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions shall remain valid to the extent permitted by applicable law.

Any disputes will be handled in accordance with the applicable law, the procedures provided for in the official Terms, and the complaint tools available on our services.