Terms and conditions

Read the terms and conditions for players; they apply to online gambling services offered under the trade name "Wizardo Casino" and made available on this website.

These Terms and Conditions ("Terms" or "T&C") govern the online gaming services offered under the "wizardo.casino" brand and made available through the wizardo.casino website.

The services are provided by Tusitier Ltd, a company registered under the laws of Belize (Reg. no. 000047451), hereinafter referred to as the “Company”, “Wizardo”, “we”, or “our”. The Company is authorized by the Anjouan Offshore Authority (License no. ALSI-202505043-FI2). Registered office: Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

Notice on responsible gaming:gaming can be addictive. Please play responsibly.

1. INTRODUCTION

1.1

By accessing, visiting, or using any part of the wizardo casino site, including any subdomains, mobile apps, or related services (hereinafter “Site”), as well as registering an account, the user fully accepts these Terms, the Privacy Policy, the Cookie Policy, and all applicable rules for the games and services offered (collectively, the “Terms”).

1.2

You are invited to read these Terms carefully. If you do not agree with any of them, you must immediately stop using the Site.

1.3

The Company reserves the right to modify the Terms at any time, including for regulatory adjustments. The updated version will always be available on the Site. Continued use of the Site implies acceptance of the changes.

1.4

The terms “user”, “customer”, “player”, or “you” refer to any person who uses the Site or available services.

1.5

For "games", this includes, by way of example, Casino, Live Casino, sports betting, card games, and any other product available on the platform. Wizardo reserves the right to change the game offerings at any time.

2. YOUR ACCOUNT

2.1 LEGAL REQUIREMENTS

2.1.1

"Account" means a profile registered on the Site after accepting the Terms. By registering, you declare that you are at least 18 years old (or the legal age required in your jurisdiction). It is your responsibility to verify that the use of the services is legal in your country.

Access isprohibited for those under 18 years old.

2.1.2

It is not allowed to access or use the Site from jurisdictions where online gaming is prohibited.

2.1.3

Jurisdiction and geographic restrictions
You are responsible for compliance with local laws. Access may be restricted in certain countries.

Wizardo does not offer services in jurisdictions where online gambling is illegal, including (but not limited to): USA, United Kingdom, France, Germany, Spain, Netherlands, Austria, Australia, Belize, Iran, North Korea, and other countries subject to international restrictions.

The Company may refuse registrations, block accounts, and cancel winnings in case of violation.

2.2 ACCOUNT REGISTRATION

2.2.1

To play or make deposits, you must create an account.

2.2.2

During registration, it is mandatory to provide accurate and up-to-date information, including phone number, email, username, and password.

You must use your real name. The Company can verify the provided information. Any changes can be requested from support in justified cases.

2.2.3

Login credentials must be kept confidential. The Company is not responsible for unauthorized access caused by user negligence.

You will never be asked to communicate your password.

2.2.4

Employees, former employees, and subjects connected to the Company cannot register or use promotions. In case of violation, the account may be closed and winnings cancelled.

2.2.5

The account is personal and non-transferable. It is prohibited to sell, assign, share, or use third-party accounts.

2.2.6

Identity verification must be completed within 14 days from the request. Otherwise, the account may be suspended, locked, or have its balance frozen.

2.3 ACCOUNT ISSUES

2.3.1

If you suspect unauthorized access or fraudulent activity, you must immediately inform the Company.

2.3.2

The Company may cancel bets or transactions in case of result manipulation, rule violations, criminal activities, technical errors, or system malfunctions.

2.3.3

In case of account closure, the Company may block any related accounts.

2.3.4

Two-factor authentication (2FA) is available. You are responsible for the security of your account.

2.4 USER STATEMENTS

By registering, you declare that:

you play exclusively for entertainment;
you use the account for personal purposes;
you do not reside in prohibited jurisdictions;
you provide truthful information;
you are responsible for any taxes;
the funds used are legal;
you accept the risk of loss;
you do not use fraudulent systems;
you use payment methods registered in your name;
you respect the platform's rules of conduct.

3. MULTIPLE ACCOUNTS

3.1

Registration and use of one account per person.

3.2

Only one account per household, IP address, and device is allowed. If multiple users share these elements, they must inform the Company in advance.

3.3

In case of creation of multiple accounts, the Company may block or close all accounts, cancel bets, revoke bonuses, and cancel withdrawal requests. All winnings and benefits obtained will be confiscated.

3.4 PAYMENTS / WINNINGS

Winnings are credited to the account once the outcome of the game or event is determined.

3.5

If funds are mistakenly credited, the amount remains the property of the Company and will be deducted from the account. If already withdrawn, the amount constitutes a debt to the Company.

3.6

The Company may conduct additional checks on any withdrawal to prevent money laundering activities.

4. REFUNDS

4.1

Generally, no refunds are provided on deposits made. Exceptions may be considered in case of technical problems.

4.2

It is not possible to request a refund after using the deposit to play.

4.3

Requests must be submitted within 24 hours from the transaction. The response will be provided within 10 working days.

4.4

The Company may request documents to verify identity, including ID, proof of residence, and verification of payment method.

If the documents are not provided within 30 days, the refund will be cancelled, the account may be closed, and funds will be lost.

4.5

Credit card refunds may be limited to the amount deposited.

4.6

In the event of high risk, the Company may refund transactions and inform the relevant authorities.

4.7

Any bonuses and winnings will be deducted before the refund.

5. DEPOSITS / BETS / PAYMENTS

5.1

To play with real money, a deposit must be made using a card, e-wallet, bank transfer, or other methods available. Some methods might not be available in certain jurisdictions.

5.2

The Company may require verification (KYC) before accepting deposits.

5.3

No credit is granted.

5.4

By making a deposit you declare that it is authorized and that it will not be cancelled or disputed.

5.5

To prevent money laundering, the deposit must be wagered at least 3 times before withdrawal.

The Company may change this requirement, but not below 1x.

5.6

Deposits from third parties are prohibited. Otherwise, the funds will be returned and the winnings cancelled.

5.7

Betting limits may vary at the discretion of the Company.

6. WITHDRAWALS

6.1

To make a withdrawal, it is necessary to provide an identification document, proof of address, proof of payment method, and any additional verification.

6.2

The Company may change withdrawal limits without notice.

6.3

Withdrawals are available only after completing the betting requirements.

6.4

It is not possible to withdraw bonus funds or funds locked in interrupted games.

6.5

The Company may refuse a withdrawal if the volume of play is insufficient.

6.6

Processing times depend on the payment method and account verification.

6.7

It is not possible to withdraw more than the available balance.

6.8

Withdrawals will be made to the deposit method or other approved methods.

6.9

If a withdrawal is canceled, the funds return to the account. The Company is not responsible for any subsequent losses.

6.10

Services are immediate: it is not possible to cancel gaming transactions that have already been made.

6.11

The minimum and maximum limits are indicated in the withdrawal section.

6.12

Limits may vary based on VIP level and payment method.

6.13

The Company may require additional telephone, video, or documentary verification.

6.14

Daily limits on winnings may be applied.

7. ACCOUNT CLOSURE

7.1

You can request the closure of your account at any time by contacting customer support a t[email protected], subject to the conditions indicated below.

7.2

An account can only be closed if it has no residual balance, positive or negative, and there are no pending withdrawal requests.

7.3

If you request the closure of an account with a positive balance and/or with a pending withdrawal, all funds on the account may be canceled, and only the last deposit made will be returned to you.

7.4

If the closure request is related to potential gambling addiction problems, you are required to explicitly communicate this to the Company.

7.5

The method of reimbursement, where applicable, will be determined at the sole discretion of the Company.

7.6

The Company reserves the right to close your account and refund the available balance for withdrawal, net of any applicable fees, without obligation to provide reasons or notice.

7.7

The Company reserves the right to refuse a withdrawal request in case of fraud. In such case, the account may be suspended, and payment will not be executed.

7.8

The Company may review all player accounts and rank them at its discretion. If a user is identified as a "bonus hunter" or "bonus abuser," all winnings and bonuses may be voided, the account suspended, and the payment blocked.

8. PERSONAL INFORMATION

8.1

The Company processes personal data in compliance with applicable data protection laws. Personal information provided by the user is managed according to the Privacy Policy available on the Website.

9. INTERRUPTED OR CANCELLED GAMES

9.1 CRIMINAL ACTIVITIES

Should any irregularity be detected, including suspicion of money laundering or fraud, the Company reserves the right to close one or more accounts and/or report suspicious activities to the relevant authorities. In such cases, the balances of the affected accounts may be blocked, withdrawals cancelled, and deposits and winnings confiscated.

9.2 COLLUSION AND CHEATING

The Company may disable accounts and confiscate the related balances, including deposits and winnings, if it detects behaviors aimed at gaining an unfair advantage, such as information exchange, collusive agreements, chip dumping, fund transfers, multiple uses of a single account, or soft playing.

The platform monitors gaming activity both with automatic tools and manual checks, and also analyzes any reports received from users.

9.3 FRAUDULENT ACTIVITIES

If the Company detects fraudulent, illegal, improper, or inappropriate activities, including the use of VPNs, proxies, or similar services to mask the true geographical location, or making bets on behalf of others, it may block the account without notice and confiscate the entire available balance.

In such situations, the Company also reserves the right to inform banks, payment networks, competent authorities, or other legitimate parties and to take any legal actions.

10. LIVE CHAT

10.1

As part of the services available on the Website, the Company may provide a moderated and monitored chat function. The Company reserves the right to monitor conversations and keep records of messages sent. The use of chat is permitted exclusively for recreational and social purposes.

10.2

Publishing sexually explicit, severely offensive, discriminatory, racist, hateful or vulgar content is not allowed.

10.3

It is not allowed to send offensive, defamatory, harassing, or insulting messages concerning the Site, the Company, or other users.

10.4

It is not allowed to use the chat to advertise, promote, or refer to other operators or online services.

10.5

It is not allowed to publish false, malicious, or harmful statements concerning the Company, the Site, or other sites linked to the Company.

10.6

It is not allowed to use the chat for collusive agreements. Any suspicious conversation may be reported to the competent authorities.

10.7

In case of violation of the chat rules, the Company may remove access to the chat or immediately close the account. In such a case, any funds on the account, net of any amounts possibly due to the Company, may be refunded to the user.

11. LIABILITY

11.1

The Company is not liable for any periods of inactivity of the Site, server interruptions, slowdowns, or other technical or political problems that may affect the play. Any refunds may be granted solely at the discretion of the Company.

11.2

The Company cannot be held responsible for any damages or losses, alleged or actual, arising from or connected to the Site or its contents, including, but not limited to, delays or interruptions in operation or transmission, loss or corruption of data, communication line failures, improper use of the Site by third parties, or errors or omissions in the contents.

11.3

In the event of a malfunction of the casino system, all bets will be considered void.

11.4

If a game is started but cannot be completed due to a system failure, the Company will refund the staked amount by crediting it to the user's account or, if the account no longer exists, by paying the sum with an approved method. If there was a credit present at the time of the failure, the Company will credit the account with the corresponding monetary value or, if the account no longer exists, will make the payment using approved methods.

12. OBLIGATIONS

12.1

The Company reserves the right to lawfully assign or transfer its rights and obligations under these Terms. The user may not assign or transfer their rights or obligations under these Terms to third parties.

13. COMPLAINTS

13.1

If you wish to file a complaint, you can contact the Site's customer support at [email protected].

13.2

The Company will do what is reasonably possible to promptly resolve any reported issue.

13.3

If you have doubts or disputes regarding a transaction, you can write to [email protected] indicating the details of the case. The Company will review the request or dispute and its decision will be final.

14. ENTIRE AGREEMENT AND ADMISSIBILITY

14.1

These Terms, together with the Privacy Policy, Cookie Policy, documents expressly referred to, and any rule or guideline published on the Site, constitute the entire agreement between the user and the Company in relation to the use of the Site and supersede all previous communications, proposals, or understandings, whether electronic, oral, or written, on the same subject.

14.2

A printed version of these Terms and any electronic communication will be admissible in any judicial or administrative proceedings related to these Terms, under the same conditions provided for other business documents originally produced and kept in paper form.

14.3

If any provision of these Terms is found to be illegal or unenforceable, such provision will be severed from the rest of the document, without affecting the validity and effectiveness of the remaining provisions.

14.4

In case of discrepancies or inconsistencies between different linguistic versions of the text, the English version of the Site shall prevail.

14.5

These Terms are governed by applicable law and the parties accept the jurisdiction of the courts and arbitration procedures provided by current legislation.

15. COPYRIGHT

15.1

The Company is the sole owner of the "Wizardo" trademark and related logo. Any unauthorized use of the trademark or logo may result in legal action.

15.2

The address https://wizardo.casino represents the official URL of the Site managed by the Company. Any unauthorized use of this URL on other websites or digital platforms without prior written consent is prohibited.

15.3

The Company owns or is a legitimate licensee of all technologies, software, and systems used within the Site.

15.4

The content and structure of the Site's pages belong to the Company and are protected by copyright. All texts, graphic elements, code, files, and links are the property of the Company. Any reproduction, transmission, or storage, total or partial, without written permission is prohibited. Registering and using the Site does not confer any intellectual property rights to the user.

15.5

It is prohibited to insert links to the Site or its pages on other sites without prior written authorization from the Company.

15.6

The user undertakes not to use automatic or manual tools to monitor or copy contents of the Site.

15.7

Any unauthorized use or reproduction may be prosecuted according to law.

16. PROMOTIONS: TERMS AND CONDITIONS

16.1

Each promotion is governed by specific terms and conditions ("Promotional Terms"), which supplement these Terms. It is the user's responsibility to read both before participating in any offer, bonus, or competition.

16.2

Participation in promotions implies full acceptance of these Terms and the applicable Promotional Terms.

16.3

If a promotion does not include specific terms, it will automatically be governed by these Terms.

16.4

Each set of Promotional Terms is independent. The invalidity of one provision does not affect the validity of the remaining ones.

16.5

Participation in a promotion constitutes full and unconditional acceptance of the rules. The decisions of the Company are final and binding.

16.6

The Company reserves the right to discontinue or cancel any promotion at any time without notice. Users who violate the promotional terms may be excluded and lose all benefits.

16.7

The Company may withhold credits, bonuses, loyalty points, or awards granted as part of a promotion, at its discretion.

16.8

The Company may inform users about promotions and updates via email, SMS, chat, WhatsApp, social media, browser notifications, or mobile applications.

16.9

The Company disclaims any liability for any incorrect information due to the functioning of the Site, the user's equipment, or technical or human errors.

17. BONUS AND BONUS MONEY

17.1

Wizardo regularly offers bonuses and rewards credited to the user's account. The bonuses may include free spins, cashback, free bets, extra funds, or deposit incentives. Generally, such bonuses are subject to wagering requirements that must be met before any winnings can be withdrawn. It is advisable to always read the specific bonus conditions.

17.2 BONUS RULES

17.2.1

Bonuses are credited to the bonus balance.

17.2.1.1

Once the wagering requirements are met, the bonus is transferred to the real balance and becomes withdraw able.

17.2.1.2

In case of bonus abuse, the Company may take measures such as canceling bonuses and winnings and immediately blocking the account, without any obligation of refund.

17.2.1.3

Roulette betting strategies covering an excessive percentage of the numbers (e.g., red/black) may be subject to review. In case of systematic abuse, the Company may limit access to promotions.

17.2.1.4

It is forbidden to use bonuses to accumulate gaming advantages and redeem them after meeting the requirements. In such cases, winnings and bonuses will be voided.

17.2.1.5

Funds obtained through bonuses cannot be withdrawn until the requirements are met.

17.2.1.6

In case of malfunction, all winnings may be voided.

17.2.1.7

It is the user's responsibility to know and comply with the bonus rules.

17.2.1.8

The Company may refuse the payment of winnings in case of use of temporary emails.

17.3 WAGERING REQUIREMENTS

17.3.1

Bonuses remain in the bonus balance until the wagering requirements are completed.

17.3.2

Wagering requirements indicate how many times the bonus must be played before it can be withdrawn.

17.3.3

Bets are first deducted from the real balance and then from the bonus balance.

17.3.4

Free spins must be used within 24 hours of activation.

17.3.5

In case of bonus expiration, the amount and any associated winnings will be removed.

17.3.6

Wagering requirements are reset when the balance falls below €0.10 (or equivalent).

17.3.7

Bonus funds are not withdraw able until the requirements are completed.

17.3.8

With deposit bonuses, both the deposit and the bonus are subject to wagering requirements. Canceling the bonus results in the loss of the bonus and related winnings.

17.3.9

The user can forgo bonuses by contacting support to reset the bonus balance.

17.4 FREE SPINS

Free spins allow playing without using real balance. Winnings derived from them are converted into bonus balance and are generally subject to wagering requirements.

18. SPORTS BETTING RULES

18.1

The Company accepts bets on sporting events available on the Site. All bets are subject to the specific rules of each sport.

18.2

It is not possible to place bets greater than the available balance.

18.3

Once confirmed, a bet cannot be modified or cancelled.

18.4

The Company may cancel bets in case of evident error, abuse, insider information, or technical issues.

18.5

Bets may be cancelled in case of a venue change for the event.

18.6

Bets may be cancelled in case of significant changes in the event.

18.7

Winnings are credited after the confirmation of the final result.

18.8

Bets are settled according to the official results and specific rules of the event.

18.9

Specific rules apply to different markets such as goal scorers, head-to-head, ante-post betting, cards, corners, and play intervals.

18.10

Betting on events in which the user is directly involved is not allowed.

18.11

Live results data is for informational purposes only and does not constitute a basis for settling bets.

19. RESPONSIBLE GAMING

Gaming should be considered an entertainment activity. However, it can involve addiction risks.

To maintain control, it is recommended to:

set deposit limits;
not chase losses;
establish time limits;
not play under stress or under the influence of substances;
take regular breaks;
use only one account.

Access to services is allowed only to those over 18 years of age. Parents are advised to use parental control tools.

Self-exclusion

Users can request self-exclusion by contacting support and specifying a period from 6 months to 5 years. During this period, it will not be possible to access the services or create new accounts.

Email: [email protected]

20. INACTIVE ACCOUNT

20.1

An inactive account is an account that has not been used for 6 consecutive months. The Company may close such accounts and retain the remaining balance.