Responsible Gaming

Gambling should remain entertainment

At Wizardo Casino we want gambling to remain a form of entertainment, not a way to obtain income or solve financial problems. Before starting a session, we invite you to decide how much time to dedicate to gambling and what budget to use.

Slots, live games, and casino tables are based on chance. Even when you know the rules, read the pay table, or use a strategy, the result cannot be predicted or controlled. That is why our main message on responsible gambling is simple: only play when you can afford to lose the chosen amount.

If gambling starts to cause stress, arguments, debts, secrecy, or difficulty stopping, interrupt the session and seek support. On this page we give you practical guidance to recognise risk signals, reduce gambling activity, and contact assistance when needed.

Warning signs not to ignore

There is no single behaviour that defines a gambling problem. However, certain signs may indicate that control is diminishing. If you recognise yourself in several points, we recommend taking an immediate break and considering support from a specialist service.

• You often think about gambling even when you are not playing.
• You increase your bets to try to feel the same thrill.
• You keep gambling to recover previous losses.
• You hide from family or friends how much time or money you spend.
• You use money intended for rent, bills, studies, family, or other necessities.
• You borrow money to gamble.
• You feel irritable or agitated when you try to stop.
• Gambling interferes with work, studies, relationships, or sleep.
• You open new sessions even after promising yourself to stop.

These signs are not a medical diagnosis, but they can be warning signals. If gambling is affecting your life or the lives of those close to you, stop the activity and seek qualified help.

Practical rules for staying in control

We recommend setting rules before you start playing, not during a session. When the balance changes quickly, it can become more difficult to make clear-headed decisions.

• Set a maximum budget before depositing.
• Decide a maximum session duration.
• Do not play if you are tired, stressed, angry, or under the influence of alcohol.
• Do not increase your bets after a loss.
• Do not consider bonuses, Free Spins, or cashback as guarantees of recovery.
• Take regular breaks, especially during mobile sessions.
• Check the real balance, bonus balance, and active requirements before continuing.
• Log out of the account if you feel you are playing more than planned.

Limits, breaks, and self-exclusion

If you feel the need to reduce or stop gambling, you can use the tools available in your profile, when present, or contact our support. The actual options may depend on the account, jurisdiction, and features available in our services.

When you request a break or restriction, clearly state that the request is related to responsible gambling. This helps us handle the case correctly.

What you can ask our support

• Information on the limits available in the profile.
• A temporary break from gambling.
• Account closure or suspension.
• Guidance on self-exclusion, if provided for your account.
• Blocking of promotional communications, where applicable.

During a break or self-exclusion, do not try to open new accounts. If you have multiple profiles or think you may have created some in the past, inform our support.

How to contact Wizardo Casino for responsible gambling

For requests related to breaks, account closure, self-exclusion, or difficulty controlling gambling, use the official channels indicated in the Support or Contact Us section of the site. Our materials also indicate the address [email protected] for requests related to self-exclusion.

When writing to our support, include clear information:

• email used for the account;
• type of request: break, closure, self-exclusion, or limit;
• whether you also want to stop receiving promotional communications;
• any other accounts linked to you;
• a clear sentence, for example: "I am requesting a break from gambling for responsible gambling reasons".

Do not send passwords, PINs, or full payment codes via email or chat.

External support organisations

If gambling is creating personal, family, or financial difficulties, you can also turn to independent organisations. These services do not replace a doctor or healthcare professional, but can offer listening, information, and guidance.

• GamCare — support, information, and help channels for people affected by gambling problems.
• Gamblers Anonymous — support community for people who want to address a gambling problem.
• Gambling Therapy — global online service with practical and emotional support for those affected by problem gambling.

If you live in Italy or another country, you can also look for public or local services dedicated to behavioural addictions and psychological support. In an emergency or if you have thoughts of self-harm, contact the emergency services in your country immediately.

Protection of minors

Real-money gambling is prohibited for those under 18 years of age. If a device is shared with family members, children, or other minors, it is important to use screen locks, passwords, and parental control tools.

• Do not save credentials on devices used by minors.
• Do not allow a minor to use your account.
• Do not share cards, wallets, or payment codes.
• Install filters or parental control tools if necessary.

Account security and phishing

This section covers essential practices linked to the protection of your account. For broader information on personal data and information processing, consult our Privacy Policy and Terms.

Protect your access

• Use a strong password, different from those used on other sites.
• Do not share your password with anyone.
• Always check the domain before logging in.
• Avoid public Wi-Fi networks when making payments.
• Log out of the account if you are using a device that is not your own.

How to recognise suspicious messages

Phishing can arrive via email, SMS, social media, or shared links. A suspicious message may contain errors, artificial urgency, shortened links, password requests, or pages that imitate the site.

• Do not click on links received from unverified sources.
• Do not open suspicious attachments.
• Do not enter login details on pages other than the official site.
• Do not download apps or APK files from forums, social channels, or external mirrors.
• If you suspect unauthorised access, change your password and contact our support.

Complaints and assistance

For questions about the account, break requests, problems with limits, unwanted communications, or technical difficulties, use our official channels on the Wizardo Casino site. If the problem concerns control of gambling, indicate this immediately in the message: it helps us direct the request correctly.

FAQ on responsible gambling at Wizardo Casino

Is gambling at Wizardo Casino permitted for minors?

No. Real-money gambling is reserved only for adult users. Minors must not register, play, or use other people's accounts.

What should I do if I am playing more than planned?

Stop the session, log out of the account, and consider a break. If this happens often, contact our support and ask about limits, suspension, or self-exclusion.

How can I request a gaming break?

You can contact our support via the official channels on the site. In the message, specify that the request concerns responsible gambling and indicate whether you want a temporary break or account closure.

Does Wizardo Casino offer self-exclusion?

The available options may depend on the account and jurisdiction. For self-exclusion or closure requests, contact our official support and clearly state that it is a responsible gambling measure.

Can I continue to receive promotions after a break request?

When you request a break or self-exclusion, you can also specify that you do not want to receive promotional communications. Our support will be able to indicate how to handle this request.

What signs may indicate a gambling problem?

Common signs include chasing losses, hiding playing time, using money intended for other necessities, borrowing money to gamble, or being unable to stop.

Does cashback help recover losses?

Cashback can return a portion of losses according to specific rules, but it does not eliminate the risk of losing money and should not be seen as a solution for recovery.

Where can I find external help?

You can contact organisations such as GamCare, Gamblers Anonymous, or Gambling Therapy. You can also look for local services dedicated to support for gambling-related problems.

How can I protect my account from phishing?

Always check the domain, do not click suspicious links, do not send passwords or codes, and do not download apps or APK files from unofficial sources.

What do I do if I think someone has accessed my account?

Change your password immediately, avoid new deposits, and contact our official support indicating the date, device, and suspicious activity noticed in the account.

Terms and Conditions

The information on this page is for informational purposes and does not replace our Terms and Conditions, Privacy Policy, or professional support. For requests about your account, limits, breaks, self-exclusion, or closure, always refer to the official channels of Wizardo Casino.