FAQ

Here you will find the answers to the most common questions about Wizardo casino: account opening, login, document submission, deposits and withdrawals. This information is designed to help you quickly resolve the most frequent doubts.

General Questions

How can I open a gaming account?

Opening a Gaming Account on Wizardo casino can be done:

• via web, including on mobile, by clicking on Register;
• via mobile, using the version optimized for smartphones or installing Wizardo casino as a PWA from the browser;
• by following the guided registration process, entering the required data and completing the verification steps when available.

How do I make a deposit?

Immediately after activating the Gaming Account, go to the Cashier or Deposit section and select the option you prefer from those available in your account.

The deposit methods can vary depending on the country and account settings. To see the updated list, always check the payments section within Wizardo casino.

Why can't I withdraw?

To make a withdrawal, your identity must be verified and the required document must be correctly registered. If the document has not been sent, or if it is incomplete or illegible, the withdrawals section might not be enabled.

Remember that, generally, you can withdraw the winnings available in the real balance. Bonuses and Free Spins are playable according to the terms provided by the active promotion.

Can I withdraw at a physical location?

Wizardo casino is an online platform: the withdrawal options available are those shown in the Withdrawals section of your account. If there are alternative options (such as codes or vouchers), they will be indicated directly in the cashier.

To avoid errors, always verify the selected method and follow the guided steps in the withdrawal section.

What should I do if I forget my username and password?

You can regain access by clicking on Login and then on Recover password. You will be asked to enter the necessary details (for example, email or other verification data) to complete the procedure.

After the request, you will receive instructions to reset your password. If the password is temporary, it must be changed at the first login.

How do I access my gaming account?

Simply click on Login (usually at the top of the page) and enter your personal data in the required spaces.

How can I submit the document?

You can send the identification document during registration or from your personal area, in the section dedicated to verification. Make sure the image is clear and legible and that the document is valid.

You can check the processing status directly in the dashboard, in the section dedicated to your data and identity verification.

Can I top up my gaming account at a physical location?

Wizardo casino is an online service: top-ups are made using the methods available in the section Cashier. If some options involve alternative methods, they will be visible on the payment screen of your account.

In case of error or blocked top-up, contact customer support through the channels indicated in the section Contact Us.

How do I activate a gaming account?

An account created online is generally active immediately after registration. In some cases, additional verification steps (KYC) may be required before unlocking some features, such as withdrawals.

To check the status of the profile, log in to your personal area and check for any requests in the documents or security section.

What form of identification can I send?

Generally, you can send one of the following documents, as long as it is valid:

• identity card;
• driving license;
• passport.

The exact list of accepted documents may depend on the platform's rules and the user's country: always check the verification section inside your Wizardo casino profile.